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Butane Heating Services Privacy Policy

» Butane Heating Services Privacy Policy

Butane Heating Services Limited (Butane Heating Services/we/us) is committed to protecting your privacy. We use the information we collect about you to provide services you request, to communicate with you and to personalise our information to you.

» What information do we collect? How do we use it?

We record the information from forms you complete on our website.

We may use the information to personalise the information we send you.

We also use the information to provide products or information that you request. We may also use the information we collect to occasionally notify you about important functionality or content changes to the website, new Butane Heating Services services and special offers we think you'll find valuable.

When we ask for your telephone number it is to enable us to contact you if there is a problem with an order you have made. If you don’t want to take part, you can tell us when we telephone. When you enter a contest, online survey or promotional feature we will use your entered details to administer the contest or to notify you about special offers or content we think you will find valuable.

Each time we contact you, you have the option to decline to receive further marketing information relating to Butane Heating Services.

» Do we use Cookies on the site?

Data gathered on Butane Heating Services web sites is gathered in two ways: indirectly for example, through cookies, see below and/or directly for example, when you provide information on various response forms. This information includes your internet address so that we can track unique visits to our site for analytical purposes.

We collect information when you choose to submit it to us. Throughout our site, for example, we provide the opportunity to participate in an online survey or request a brochure. It is completely up to you whether or not you want to provide it.

We also collect information directly from you in a number of ways, some of which we describe in this Privacy Statement, where we do not describe it here it is described at the point of collection.

One way is through the use of cookies which are stored on the hard drive of your computer. Cookies help us to improve our website and to deliver a better and more personal service. For example cookies store information about your preferences and recognise when you next visit our web site. The cookies we use identify you only as a number unless specifically stated otherwise at the place you choose to accept a cookie. You can disable cookies on your computer by changing the settings in preferences or options menu in your browser. If you are unsure how to disable cookies, please consult your software's "help" section. However, if you disable cookies you may be unable to access certain areas of our web site.

» How does Butane Heating Services protect customer information?

The UK Data Protection Act 1998 requires us to follow strict security procedures in the storage and disclosure of the information which you have given us. If you would like to learn more about Data Protection then click here: http://www.ico.gov.uk/for_organisations/data_protection_guide.aspx

» Will Butane Heating Services disclose personal information it collects to outside parties?

No, Butane Heating Services will never disclose information about you to third parties, except to fulfil your specific orders for a product or information as some Butane Heating Services services are fulfilled by Butane Heating Services dealers, distributors and agents. In these instances, we contractually require that they only use the information to fulfil your requirements and do not use it for their own marketing purposes.

» Butane Heating Services will never sell, trade or rent your personal information to others. Your Rights

By using our web site, you give us permission to collect, use and process this information to provide and send you the information about our services.

Our site may, from time to time, contain links to and from other web sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal data to these web sites.

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If you use a Calor Gas heater then we can be useful to you, by delivering your bottles of gas or by repairing your heater or by selling you a new one or generally holding your hand. We deliver to Enfield, Barnet, Haringey, Islington, Camden, the City and West End.
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