Terms & Conditions
All transactions on this site are covered by the Distance Selling Regulations 2000 laid out by the Office of Fair Trading and the EU GDPR May, 2018..
Placing an order
To order a product from Butane Heating Services Limited follow the on-line ordering procedure. Products, prices, payment methods and delivery charges are displayed on this web site. The price on the site at the time of the order is the price that will be charged. Calor gas cylinders remain the property of Calor Gas Ltd.
Butane Heating Services Limited try to keep a full range of stock. If you order an item that is out of stock or unavailable we will tell you and recommend an alternative.
Refunds are available on unopened products subject to a handling charge. There are no cancellation charges for orders cancelled before dispatch. A collection charge may be charged for orders already delivered but not required or icorrectly ordered at our sole discretion.
No one may modify, copy, upload, transmit or distribute material or download from our web site without our written consent. This includes images, text, code and software. We may change the content of our web site from time to time. We try to ensure all the information on our web site is accurate, but if you spot any mistakes, please tell us.
While we take every care to make sure our site is free from viruses, it is your responsibility to see that your computer is protected by anti-virus software. You are responsible for ensuring that your computer system meets the technical specifications necessary to use our web site.
All our products are of the standard described on the web site and of a quality suitable for their intended purpose. We do not take responsibility for harm or damage caused by incorrect use of the item. If problems arise, such as escaping gas or a fault in the appliance, turn off at once and tell us or other relevant authority before further use.
While we are willing to connect and disconnect cylinders as a courtesy, this does not form part of our liability.
Butane Heating Services Limited guarantees that its employees and agents will comply with the GDPR 2018 in relation to data received from you and will only process personal data where necessary to fulfil our obligations under this contract. This policy covers the treatment of personal data that is collected when an order is placed on our web site www.butaneheatingservices.co.uk. The policy does not cover links to other web sites and we accept no liability for content on other sites.
You can visit our on-line shop without giving us any personal data. If you place an order the data you give will be used exclusively for providing you with the service you have requested. Your personal data will not be passed on except where we are obliged to do so by law. Data will be removed on request.
We do not store credit card information. You card details are handled directly by SagePay, the processing agents and Lloyd's Cardnet Services, Paypal and Stripe. This information is unknown to us at Butane Heating Services Ltd.