Butane Heating Services Privacy Policy

Butane Heating Services (Butane Heating Services/we/us) is committed to protecting your privacy. We use the information we collect about you to provide services you request, to communicate with you and to personalise our information to you. We are committed to ensuring that we comply with all relevant reguslations in particular the EU GDPR that comes into force on 25th May 2018.

» What information do we collect? How do we use it?

We record the information from forms you complete on our website. This information consists of name(s), address(es), email address(es), telephone number(s) and order history following any transaction(s). We do not collect or store any sensitive infomation. In particular we do not collect or have access to any financial information related to credit cards or bank accounts. these details are collected and used only by our payment providers namely Square, Paypal, Stripe, Lloyds and Sagepay.

We may use the information to personalise the information we send you.

We also use the information to provide products or information that you request. We may also use the information we collect to occasionally notify you about important functionality or content changes to the website, new Butane Heating Services services and special offers we think you will find valuable.

When we ask for your telephone number it is to enable us to contact you if there is a problem with an order you have made. If you don’t want to take part, you can tell us when we telephone.

Each time we contact you, you have the option to decline to receive further marketing information relating to Butane Heating Services.

» Do we use Cookies on the site?

Data gathered on Butane Heating Services web sites is gathered in two ways: indirectly for example, through cookies, see below and/or directly for example, when you provide information on various response forms. This information includes your internet address so that we can track unique visits to our site for analytical purposes.

We collect information when you choose to submit it to us. If you do not have or want a commercial relationship with us there is no need to provide any information.

We also collect information directly from you in a number of ways, some of which we describe in this Privacy Statement, where we do not describe it here it is described at the point of collection.

One way is through the use of cookies which are stored on the hard drive of your computer. Cookies help us to improve our website and to deliver a better and more personal service. For example cookies store information about your preferences and recognise when you next visit our web site. The cookies we use identify you only as a number unless specifically stated otherwise at the place you choose to accept a cookie. You can disable cookies on your computer by changing the settings in preferences or options menu in your browser. If you are unsure how to disable cookies, please consult your software's "help" section. However, if you disable cookies you may be unable to access certain areas of our web site.

If you are logged in to our site we will use session cookies to track your activity and provide you with any goods that you may order.

» How does Butane Heating Services protect customer information?

The EU GDPR requires us to follow strict security procedures in the storage and disclosure of the information which you have given us.

Data that you provide to us is stored in a password protected database on our server. Backups of this data are taken from time to time. These backups are stored on a password protected memory at our office.

» Will Butane Heating Services disclose personal information it collects to outside parties?

No, Butane Heating Services will never disclose information about you to third parties.

» Butane Heating Services will never sell, trade or rent your personal information to others.

Your Rights

By using our web site, you give us permission to collect, use and process this information to provide the products that you order and from time to time send you information about updates to our services and any offers.

Our site may, from time to time, contain links to and from other web sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal data to these web sites.

You have the right to contact us at any time and ask for a copy of what data we hold about you.

You have the right to ask us to delete the information that we hold about you at any time. Please note, however, that in so doing you will lose any reistration and/or account details and will have to register again if you wiih to use our services.